CCM Solutions– (customer service statements, direct marketing, transactional statements)
Customer Communications Management solution improves customer experience through the automation of customer communications. Both business-to-business (B2B) and business-to-consumer (B2C) organizations use our customer communications management solutions to create, produce, and distribute enterprise documents on-demand—and engage more profitably with customers. Personalized documents are created through rules-based dynamic assembly and presented to customers, partners, and suppliers in multiple formats across multiple channels to drive business impact.
From one-to-one contact to the high volume, mass production of documents, Customer Communications Management simplifies and automates document-related business processes to improve business performance and efficiency. Simple to deploy and maintain, our customer communications management solutions deliver dynamic composition, document process automation, and output management capabilities. Designed to scale across any document-driven business process, Customer Communications Management integrates easily with ERP and supply-chain systems and applications, including those from SAP®.